Terms and Conditiond
Big Heapress is a WHOLESALE ONLY Distributor.
We will only sell to businesses involved in screen printing, embroidery, heat transfer or sign vinyl industries. If you would like to order an item that we carry, but are not qualified to buy from us, feel free to call and we’d be happy to supply you with a company in your area to service you.
For our Customer Services such as Custom Player Names, Custom Numbers and Custom Printed Logos please see our menu selections under Custom Services or email your art to firstname.lastname@example.org You may order any products by sending us an email sales@bigheatpress. If you are not a current customer, we will need to qualify you before processing the order.
We’ll be happy to serve you 8:00-5:00 PST. Remember, stock orders called in before 3:00 will ship out the same day! Custom Player Names, Custom Numbers and Custom Printed Logo orders usually can be done within 24 hours.
General Terms & Conditions
HOURS: You may phone your order 8:00 a.m. – 5:00 p.m. Monday thru Friday PST. Please have your customer number or phone number available.
FIRST TIME ORDERS: Our team will help you set up an account. A business license or resale certificate is required along with major credit card on file to set up an account. Orders will be shipped major credit card or require advance payment by cashier’s check or money order until or COD Check has been approved. Applications are available upon request.
ONLINE ORDERS: www.bigheatpress.com is available 24 hours a day. First time customers please call first to establish an on-line account.
PHONE IN YOUR ORDER
800-733-1103 or 415-286-6168
Order Dept. Hours:
M-F, 8:00 a.m. – 5:00 p.m., PST
Please have your customer number, or phone number available.
TERMS OF PAYMENT:
VISA, Mastercard, Discover and American Express accepted on any order (No Fee).
COD Company check – available with approved credit. UPS COD fee $15.00 per order.
Net 30 – we are not accepting any currently
RETURNED CHECKS: A $35.00 handling fee will be charged. A second NSF check will require COD-Cash status applied to your account.
NOTIFICATION: All pricing subject to change without notice. Most current pricing is available at www.bigheatpress.com
ORDER CHANGES/ADDITIONS: To provide quick turnaround, we process orders immediately. Additions, deletions, or order cancellations must be made within 1/2 hour of placing an order. Once we have cut the heat transfer vinyl, printable vinyl, or sign vinyl yardage, we are unable to change or cancel the order. Please check orders for accuracy and completeness prior to submitting.
A $3.50 handling fee will be applied to all orders under $25.00.
Damage due to freight carrier: Packages received damaged should be noted as such with the carrier at time of delivery. Big Heatpress must be notified immediately and product must be kept in original packaging for carrier evaluation and/or return when applicable. Damaged packages & product should be photo¬graphed. Our 30-Day return policy will still apply.
SHIPPING: UPS Next Day, Next Day PM, Two-Day, Three-Day, Ground or Saturday delivery is available upon request. Orders are shipped F.O.B. from Big
Heatpress. We cannot accept liability for the failure of any carrier to fulfill a promised delivery time. FREE Ground shipping applies to material orders with a $150.00 minimum value to the continental U.S. locations only. Free Freight is only available to locations within 1-4 day UPS ground zones.
FREIGHT EXCEPTIONS: No free freight on: Heat Presses, Cutters, Printers and Sublimation Equipment, Used Machines and Custom Services. Other freight limitations may apply.
PAST DUE ACCTS/RETURNED CHECKS: 2% per month charged on past due accounts. Orders on past due accounts may be delayed. Accounts with returned checks are subject to a $35.00 service charge. A second NSF check will require Credit Card terms applied to the account.
RETURNS: Returns are limited to 50-yard rolls of heat transfer vinyl, sign vinyl, full rolls of digital media in original box or application tape. Please contact our Customer Service Department for a Return Authorization number within 30 days of original invoice date. You may return items pre-paid freight. Upon receipt, returned goods are subject to inspection. Credit is issued on products returned, damage-free and in resalable condition, less a 20% restock fee. For defective material claims, please call for details. (See Product Guarantee for manufacturer warranty limitations.)
Complete Rolls/Yardage: can be returned, dam¬age free, prepaid freight, with a 20% restocking fee within 30 days.
Partially used rolls: No Returns
We DO NOT accept returns on the following items: Custom Services and special-order items.
EQUIPMENT: All sales are final. No returns.
CUTTERS, HEAT PRESSES and PRINTERS: All sales final. No returns.
PRODUCT GUARANTEE: We guarantee to replace any item that is defective in materials or workmanship free of charge, within 30 days of delivery. Our liability may be limited to the warranty conditions expressed by each manufacturer. There are no other warranties expressed or implied, including but not limited to express or implied warranty of merchantability or fitness for a particular purpose. We cannot be held responsible for color matching or mismatched dye lots. Please request manufacturer color charts for accurate color selection. Each vendor outlines product information on their web sites.
A REQUEST FOR RETURN AUTHORIZATION: must be made within 30 days of invoice date. To process your return quickly and accurately, returns can only be accepted with a Return Authorization Number issued by our Customer Service Department; RA Numbers are valid for 30 days from the date issued. All returned merchandise should be in its original condition. Product returned without a Return Authorization Number will be refused and will not be processed for credit. Based on the nature of the return, certain requests may only be accommodated with an additional restocking fee.
RETURN ORDER TO:
Attn: Return (indicate RA Number on box)
6010 Highway 9, STE 2
Felton, CA 95018
Big Heatpress will accept returns, only if the Authorization (RA) Number has been indicated on the package.
NOTIFICATION: Product availability, prices, freight costs and the free freight offer, and minimums are subject to change. We will be happy to confirm pricing.
Bigheatpress is striving to be the number one reseller of low temperature application heat transfer vinyl in the country.
We offer free ground shipping on orders of over $150.00. Order online and pick up the same day
some of our more popular materials and colors at our growing network of Micro Distributors.
MICRO DISTRIBUTORS LOCATIONS
Micro Distributors will be announced soon
6010 Highway 9 STE